Getting Started

Joining a Virtual Fundraising Race From The Website

  1. Visit cause.fit. If you have a link to join an event, click on the link and follow from step 3.
  2. Sign-up on the website, if you haven’t signed up before, through your google, facebook or any other email account.
  3. On the home screen of the website, you will see the all the ongoing events under “Virtual Races”. Click on the event you’re interested in joining and you should see the event summary page. If you clicked on a link mentioned in step 1, then you will bypass the home page and will be directly taken to the event summary page to join the event.
  4. On the event summary page, click “Join” to join the event. If you reached the event summary page directly through a link, then you will be asked to sign-up or login first before you can join the event. After signing up or logging in, you will be able to join the event.
  5. (Optional) Some events may ask for your personalized information, such as shirt size, gender and mailing address, and this is for events that have prize rewards in the end or free shirts and other giveaways. Please enter all your information correctly so the nonprofit has correct information on file.
  6. Once you complete the above steps, you will be part of the event and then taken to your personalized fundraising page. You can edit this page from your fundraising summary page.
  7. To view all the participants in the event, go back to the Sentiv home page and click on the event again. You should see all the participants in the “Leaderboard” page.

Please note – You cannot connect to your wearable device, such as Apple Watch/Health, GoogleFit, Fitbit or Garmin, or log our running/walking/biking miles from the website. You will need to download the app from Google Play or iOS App store. Follow the steps to connect to your wearables in the FAQ.

Joining a Virtual Fundraising Race From The App

  1. Download the “Sentiv” app from Google Play or iOS App store. If you have a link to join an event, click on the link and follow the below steps after download the app.
  2. Sign-up on the app, if you haven’t signed up before, through your google, facebook or any other email account.
  3. On the home screen of the website, you will see the all the ongoing events under “Virtual Races”. Click on the event you’re interested in joining and you should see the event summary page.If you clicked on a link mentioned in step 1, then you will bypass the home page and will be directly taken to the event summary page to join the event.
  4. On the event summary page, click “Join” to join the event.
  5. For a “Steps” based event, you will be asked to connect your wearable device after clicking “Join” in the previous page. For “Distance” based events, you do not need to connect a wearable device; rather log your miles using the Sentiv app. Please see instruction in FAQ to log your miles.
  6. Choose the wearable device you want to select and follow the steps to connect. After you connect, go to the next step.If you have trouble connecting or you want to change the device later on, follow the instructions in the FAQ guide.
  7. (Optional) Some events may ask for your personalized information, such as shirt size, gender and mailing address, and this is for events that have prize rewards in the end or free shirts and other giveaways. Please enter all your information correctly so the nonprofit has correct information on file.
  8. Once you complete the above steps, you will be part of the event and then taken to your personalized fundraising page. You can edit this page from your fundraising summary page.
  9. To view all the participants in the event, go back to the Sentiv home page and click on the event again. You should see all the participants in the “Leaderboard” page.

Please note – If you do not see your steps in the “Leaderboard” page of the event or you want to change your connected device, follow the steps for your particular device in the FAQ.

Sharing Your Fundraising Page

  1. When you created your fundraising page, you should have received an email with the link to your fundraising page. You can just share that link with your friends and families. If you cannot locate the email, go to your personalized fundraising page from the Sentiv home page, on your mobile app or website.
  2. On a mobile app, click “Share” on the fundraising page and you will be asked to share your fundraising page on social media, email or messaging app. On a website, copy the fundraising URL or website link from the browser search bar and share that link with your families and friends through any communication channel.
  3. Your friends and families can visit your fundraising page using the link shared above and make their contribution by clicking “Donate” or follow your progress on the Sentiv platform.
  4. On the donation page, your donors can pick three different methods of donations. For more details on the donations, visit the step-by-step instructions for donations.

Making A Donation

  1. Click on the donation link received from the participants and this should navigate you to the participants fundraising page in a web browser. If you did not receive any link, go to cause.fit and click on the event your friend or family is participating in. Once the event page opens, go to “Leaderboard” tab and click on the participants name you want to support. This should pull up the participants fundraising page.
  2. Click on “Donate” on the participants fundraising page and this should navigate you to the donation page
  3. On donation page, you have three options
    1. Pledge a donation with credit card. This option allows you to pledge an amount using your credit card. See details about pledge below.
    2. Pledge a donation with check. This option allows you to pledge an amount via check. The participant or the nonprofit will reach out to you to facilitate the collection of the check at the end of the event. See details about pledge below.
    3. Flat donation via credit card. This option allows you to make a flat donation without pledging. Note: The pledge value, such as $1 for 1K steps, is fixed and set by the nonprofit. Pledge, for example $1 for 1K steps, means you will be contributing $1 for every 1K steps the participant logs. If the participants logs 10K steps at the end of the event then $10 will be transacted from your credit card at the end of the event, unless you maxed your donation amount to something lower than $10. Max amount allows you to cap your donation amount such that you don’t contribute more than what you want in case the participant ends up logging lots of steps. If the participant raised less than your max amount then only that raised amount is transacted from your credit card.
  4. You can choose to cover the credit card fees and Sentiv platform fee by checking the “Tip” box. This ensures your entire donation amount is going towards the nonprofit.
  5. Once you choose your donation type, you will be asked to enter your personal information along with the credit card details, if you chose to contribute via credit card. You can choose to remain anonymous by checking the “anonymous” box. Once you enter all the information, click “Donate”. Note: All credit card transactions are processed directly through a secured third-party credit card transaction company without reaching Sentiv’s cloud. Sentiv does not store any credit card information on the cloud. If you choose to pledge an amount using credit card, a small processing fee of $1 will be charged initially but it will be reverted back after 3 business days. Your credit card will be charged at the end of the event depending on the amount raised or the max amount you chose to contribute.
  6. Once the donation is processed, you should receive an email with the receipt of the donation. Please save that for any tax purposes.